CUSTOMER GRIEVANCE REDRESSAL
Sunask Finance Limited is committed to resolving customer complaints in a fair, timely, and transparent manner in accordance with RBI guidelines.
Escalation Matrix
LEVEL 1 > Customer Support
Contact our customer support team for initial resolution of your complaint.
Response within 7 working days
LEVEL 2 > Grievance Redressal Officer
If not resolved at Level 1, escalate to the Grievance Redressal Officer.
Response within 15 working days
LEVEL 3> Principal Nodal Officer
For complaints unresolved at Level 2, approach the Principal Nodal Officer
RBI Integrated Ombudsman Scheme
If the complaint is not resolved within 30 days from the date of lodging the complaint, the customer may approach the Reserve Bank of India under the Integrated Ombudsman Scheme.
Customers may file complaints against NBFCs through the RBI Complaint Management System (CMS) portal at cms.rbi.org.in or by writing to the RBI Ombudsman for NBFCs.
How to Lodge a Complaint
STEP 1
Write to Us
Send your complaint in writing to sunask@rediffmail.com or to our registered office address.
STEP 2
Acknowledgement
We will acknowledge your complaint and provide a reference number within 5 working days.
STEP 1
Resolution
We aim to resolve all complaints within 30 days. Escalate if not satisfied with the resolution.