Grievance Redressal / Complaint
How we handle your complaint, who is responsible at each level, and when you can approach the RBI.
Complaints
If you have a complaint about a loan, a charge, a recovery visit or the way you were treated, it is handled in the order shown below. Each level reviews the decision of the level before it.
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Start
You raise a complaint
By phone, email, letter or in person at our registered office. Please mention your name, loan account number and the issue.
Email: sunask@rediffmail.com
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Level 1
Grievance Redressal Officer / Principal Nodal Officer
Shri Rajesh Singhvi, Director
+91 98401 44440 · sunask@rediffmail.com
Acknowledges your complaint, examines it and sends you a written reply.
ResolvedComplaint closed - Not resolved, or not satisfied with the reply
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Level 2
Appellate Officer
Shri Abhay Kumar Mehta, Director
+91 86107 98217 · sunask@rediffmail.com
Reviews the Level 1 decision and sends the Company's final reply.
ResolvedComplaint closed - No reply within one month of your complaint, or not satisfied with our final reply
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Level 3
Reserve Bank of India
Lodge your complaint on the RBI Complaint Management System at cms.rbi.org.in, or call the RBI contact centre on 14448.
Address all postal correspondence to the Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160 017.
All officers can be reached at our registered office: Brooklyn Centre, 6th Floor, No. 103, 104, 105, Poonamallee High Road, Chennai – 600 084, Tamil Nadu. Office hours: Monday to Saturday, 10 a.m. to 6 p.m.
Regional Office of the Reserve Bank of India
Department of Supervision
Reserve Bank of India, Chennai Regional Office
Fort Glacis, No. 16, Rajaji Salai
Chennai – 600 001
Jurisdiction over our registered office in Chennai.
Reserve Bank – Integrated Ombudsman Scheme, 2021: salient features
- A complaint can be filed for "deficiency in service" by a regulated entity, without any cost.
- You must first complain to the regulated entity. You can approach the RBI if there is no reply within 30 days, or if you are not satisfied with the reply.
- The complaint must be filed within one year of receiving the reply, or within one year and 30 days of the complaint if no reply was received.
- Complaints can be lodged online at cms.rbi.org.in, by email to crpc@rbi.org.in, or by post to the Centralised Receipt and Processing Centre, RBI, Sector 17, Chandigarh – 160 017.
- A matter already decided by, or pending before, a court or other forum cannot be taken up.